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Customer Support

DOCUMENTATION


Downloadable brochures, manuals and other documentation are available, here.

 

ALGA SERVICE AND SUPPORT


If you have purchased Alga products from one of our distributors, please make the initial call to them, and if necessary they will put you in contact with our customer service team directly. Should you wish to contact Alga directly, our contact details are:

Alga Customer Service
Tel: (514) 694-8666 ext 221
Fax: (514) 694-3615
E-mail: customerservice@alga.ca
 

RETURN MERCHANDISE AUTHORIZATION


At Alga, we are dedicated to providing the most advanced technology and highest quality products combined with the utmost level of service and reliability for our customers. Our customers can count on timely and responsive service for all inquiries.


HOW TO RETURN ALGA PRODUCTS MANUFACTURED IN CANADA FOR REPAIR:

1. Contact our Customer service department at (514) 694-8666 ext 221 to confirm an RMA is necessary.

2. Download the RMA Form

3. Fill-out the RMA form and e-mail it to customerservice@alga.ca  or fax to (514) 694-3615. Please note you will need to provide the model number, serial number, as well as a full description of the product. Provide as many details as possible, including the full fault description, pictures, sample data and/or print-outs, when ever possible.
Once the request is received, the customer service department will contact you.

4. Once you have received and RMA number, please ship the equipment to:
Alga Microwave
16715 Hymus Boul.
Kirkland, Quebec
Canada, H9H 5M8

Please mark all box (es) with the following info:
(CANADIAN GOODS RETURNED FOR REPAIRS & RMA#)
Attention: Customer service

WARRANTY REPAIR
Units repaired under warranty are of no charge to the customer. In the event
that there is "No Fault Found", a charge of US $250.00 per unit will be invoiced
to cover, evaluation, labor and testing, prior to shipping.

NON-WARRANTY REPAIR
Units that are not under warranty, incur a minimum charge of US $250.00 per unit. In the event that the repair cost exceeds the minimum amount, a cost estimate will be sent for approval and a purchase order will be required to proceed

WARRANTY STATEMENT
View Alga warranty statement